How Can We Help?
Owned and operated by Hearth Plunge, our team is ready to help with orders, product questions, or planning your wellness space.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your hot tub, cold plunge, or sauna ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please refer to our Return Policy page for complete details on how to start the process.
Can I exchange a product for a different model?
We are happy to help you find the right fit. Contact our team and we will walk you through the exchange process and any differences between models to make sure your new selection suits your space and wellness goals.
How do I choose between a hot tub and a cold plunge?
It depends on the experience you are looking for. Hot tubs support warmth and relaxation, while cold plunges are designed to support recovery and invigoration. Many of our customers pair both to create a contrast therapy ritual at home.
Do your outdoor saunas require special installation?
Most of our saunas are designed for straightforward setup in your outdoor space. Each product page includes detailed specifications, and our team can answer questions about electrical requirements, placement, and preparation for your specific model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Thoughtful Response
Our team responds to every inquiry within 24 hours so you are never left waiting.
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Your personal information and payment details are protected with industry-standard encryption.
Refined Quality
Every hot tub, cold plunge, and sauna is built with durable materials designed for lasting outdoor use.
30-Day Returns
If your purchase is not the right fit, our return process is straightforward and backed by our return policy.
